Teal Premier is committed to the health, safety, and well-being of our members, agents, provider partners, and employees. We’re monitoring the coronavirus situation hourly. Stay safe and stay informed about the coronavirus and our efforts.



For Members

As a Teal Premier member, you have a dedicated, trusted resource who wants to keep you healthy and happy. Please call on your Concierge to:

  • Get personal assistance finding a physician, and scheduling appointments
  • Answer plan and benefit questions
  • Assist with special healthcare needs
  • Prescription drug assistance
  • Address claims questions and billing resolution

As a member of Teal Premier, you are more than just a member – you are part of our family. Just as it is for you, North Carolina is our home, not just another office location. We are here to assist you with your healthcare needs. We are dedicated to providing our members with the very best customer experience. Simply call your Healthcare Concierge – your single point of contact and trusted partner committed to working with you throughout your entire healthcare experience. Thank you for trusting us to help you coordinate all your healthcare needs.

2020 Plan Documents

Review plan coverage and benefit information, including summary of benefits, provider/pharmacy directory and prior authorization criteria.

Get Health-Related News & Info


Contact your personal Healthcare Concierge by phone, email or mail:

Email: conciergetp@tealpremier.com

Phone: 1-833-338-8325 (TTY 711), October 1 – March 31, 8 a.m. – 8 p.m., (ET), seven days a week or April 1 – September 30, 8 a.m. – 8 p.m., (ET), Monday through Friday.

Mail: Teal Premier

Attn: Healthcare Concierge Department
7800 McCloud Road, Suite 100
Greensboro, NC 27409

Thank you for trusting us to help you coordinate all your healthcare needs.


Members can now access a qualified medical professional online 24 hours a day, 7 days a week with Atrium Health’s Virtual Visit. Be sure to select Teal Premier from the drop down menu to access the service.